Today’s schedule - Navigating Daily Work Order Schedule

Daily Work Order Schedule

This screen shows your Active, Completed, and Suspended work orders for the day.
Your dispatcher may change the order at any time using DBoard Time Slot numbering.

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Start of Day Setup

1. Open Today's Schedule.

2. Select Refresh Day to update your schedule to match the dispatcher’s current lineup.

3. Select each call and choose Make Active.

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Review and Load Work Orders

1. Open the Ellipsis menu ( … ) in the top right.

2. At the Active Call List.

3. Toggle each work order to the Home Status screen.

4. Mark each work order as Acknowledged to notify your dispatcher that you have reviewed your assignments.

This acknowledgment provides dispatcher communication and a timestamp record.

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Running Your Work Orders

• The top work order in Today's Schedule is your default current job.

• After you complete and submit a work order, the next work order will automatically load to the Status screen.

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Schedule Updates During the Day

• It is recommended to refresh the schedule after each completed work order.

• This ensures your Today's Schedule reflects the latest assignments from dispatch.

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Priority Work Orders

⚠ Always review Priority Work Orders carefully.

Some jobs are tied to Service Level Agreements (SLA) and must be completed by a specific time.

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Customers on Credit Hold

⚠ You cannot see Work Orders on Credit Hold on your device.

The Dispatcher will have to contact their manager and have AP remove the credit Hold if desired.

✅ Tip: Refresh Day at the start of the day and Refresh Schedule after completing jobs to stay aligned with your dispatcher’s schedule and avoid missing priority assignments.