Technician Quick Reference Guide: Go Live! Connection Type
Purpose
Use this guide to switch the Emerald App connection from Training to Live before signing in.
Short Version: Switch Emerald from Training to Live
If you are currently logged in to the Emerald App, follow the steps below to change the Connection Type from Training to Live.
Instructions
- Log off the Emerald App
- If you are currently signed in, go to the Menu and select Log Off.
- Open Settings
- Tap the Gear icon located in the top-right corner of the screen.
- Access Client Configuration
- Scroll down and select Client Configuration.
- Change the Connection Type
- Tap the Connection Type field.
- On the carousel, scroll and select Live.
- Verify the Company Code
- Confirm the Company Code is set to: DNH1000
- Save and Connect
- Tap Done
- Then tap Connect
- Confirm the Change
- When prompted, select Yes on the pop-up message.
- Sign In
- Log in using your assigned credentials.
Important Note
Always verify that the Connection Type = Live and the Company Code = DNH1000 before signing in to avoid accessing the wrong environment.
Long Version: Switch Emerald from Training to Live
Step 1 – Log Off Emerald
If you are currently signed in:
- Open the Menu
- Select Log Off
Menu > Log Off
Tip: You must be logged off before changing the connection settings.
Step 2 – Open Settings
From the login screen:
- Tap the Gear icon in the top-right corner
Gear icon on login screen
Step 3 – Open Client Configuration
In the Settings menu:
- Scroll down
- Tap Client Configuration
Client Configuration option
Step 4 – Change Connection Type
Inside Client Configuration:
- Tap the Connection Type field
- On the carousel, scroll and select Live
Connection Type field / Live selected
Step 5 – Verify Company Code
Before connecting, confirm the following:
- Company Code = DNH1000
Company Code field showing DNH1000
Tap Done
⚠️ Important: Always verify the Company Code is DNH1000 before proceeding.
Step 6 – Save and Connect
After selecting Live:
- Tap Connect
Done and Connect buttons
Step 7 – Confirm the Pop-Up
When prompted:
- Tap Yes
Confirmation pop-up
Step 8 – Sign In
Once the connection has been updated:
- Sign in using your assigned credentials
Emerald login screen
Enter your choice of any 4-digit Quick Pin twice (Added Security)
Expected Result
You should now be connected to the Live environment in the Emerald App.
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