GO LIVE! Connection Type

Technician Quick Reference Guide: Go Live! Connection Type

Purpose

Use this guide to switch the Emerald App connection from Training to Live before signing in.

---

 

Short Version: Switch Emerald from Training to Live

If you are currently logged in to the Emerald App, follow the steps below to change the Connection Type from Training to Live.

Instructions

1. Log off the Emerald App
   • If you are currently signed in, go to the Menu and select Log Off.
2. Open Settings
   • Tap the Gear icon located in the top-right corner of the screen.
3. Access Client Configuration
   • Scroll down and select Client Configuration.
4. Change the Connection Type
   • Tap the Connection Type field.
   • On the carousel, scroll and select Live.
5. Verify the Company Code
   • Confirm the Company Code is set to: DNH1000
6. Save and Connect
   • Tap Done
   • Then tap Connect
7. Confirm the Change
   • When prompted, select Yes on the pop-up message.
8. Sign In
   • Log in using your assigned credentials.

Important Note

Always verify that the Connection Type = Live and the Company Code = DNH1000 before signing in to avoid accessing the wrong environment.

Long Version: Switch Emerald from Training to Live

Step 1 – Log Off Emerald

If you are currently signed in:

• Open the Menu
• Select Log Off

Menu > Log Off

Tip: You must be logged off before changing the connection settings.

---

Step 2 – Open Settings

From the login screen:

• Tap the Gear icon in the top-right corner

 
Gear icon on login screen

---

Step 3 – Open Client Configuration

In the Settings menu:

• Scroll down
• Tap Client Configuration

Client Configuration option

---

Step 4 – Change Connection Type

Inside Client Configuration:

• Tap the Connection Type field
• On the carousel, scroll and select Live

Connection Type field / Live selected

---

Step 5 – Verify Company Code

Before connecting, confirm the following:

• Company Code = DNH1000

Company Code field showing DNH1000

• Tap Done 

⚠️ Important: Always verify the Company Code is DNH1000 before proceeding.

---

Step 6 – Save and Connect

After selecting Live:

• Tap Connect

Done and Connect buttons

---

Step 7 – Confirm the Pop-Up

When prompted:

• Tap Yes

Confirmation pop-up

---

Step 8 – Sign In

Once the connection has been updated:

• Sign in using your assigned credentials

Emerald login screen

Enter your choice of any 4-digit Quick Pin twice (Added Security)

 

---

Expected Result

You should now be connected to the Live environment in the Emerald App.